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Returns Policy

Our policy lasts 30 days. If if 30 days has gone by since your purchase, unfortunately we cant offer you a refund or exchange. To be eligible for a return your item must be unused and in the same condition as you received it. It must be in the original, sealed, unopened packaging. To complete your return we require a receipt or proof of purchase.Please do not send your purchase back without contacting us first

 Refunds - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then a refund will be processed, and a credit will be automatically be applied to your credit card or original method of payment, within a certain amount of days.


 Late or missing refunds - If you haven't received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before you refund is officially posted. Next contact your bank. These is often some processing time before a refund is posted. If you have done all of this and still have not received your refund yet, please contact us at admin@bedbugwholesale.com.au. 


 Sale items - Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 


 Exchanges -We only replace items if they are defective or damaged.


Restocking fees - A $14.95 restocking fee will be charged per item to cover our time and labour to unpack your item and check that its unused and suitable for resale along with getting your products back into our system and processing all the paperwork required for a return. 


 Shipping -To return your product, please email admin@bedbugwholesale.com.au You will be responsible for paying your return shipping costs. Shipping costs are non-refundable. Depending on where you live the time it takes for your exchange or returned product to reach you may vary. If you are shipping an item back to us you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item if you do not send via a signature service.